Written to be read, not skimmed past. Last updated: 17 June 2026.
These terms are an agreement between you and Qome (Qome Ltd, company number 17295046, "we") when you use qome.co.uk. They apply to everyone who uses the site, including homeowners. A "homeowner" means a consumer planning or arranging work. If you are a tradesperson, that is, you claim a listing or subscribe to Qome Trade, our separate Qome Trade Terms also apply to you, alongside these. You must be 18 or over to hold an account.
Qome helps homeowners plan, price and track renovation work, and helps tradespeople be found and run their work. Qome takes no commission on any job. Crucially, Qome is not a party to any contract between a homeowner and a tradesperson. We introduce and inform; the agreement for the work itself, its price, scope, timing and quality, is made directly between you, and responsibility for the work sits with the tradesperson who carries it out.
Prices on Qome are approximate, region-adjusted guide figures built from cross-checked UK cost data. They exist to inform you, not to bind anyone. Actual prices are whatever you and your tradesperson agree, and a difference between a Qome guide figure and a real quote is not a fault in either.
Reviews must reflect genuine experience. Fake, incentivised-without-disclosure, or retaliatory reviews are removed and may end the account that posted them. You keep ownership of the content you add, and grant Qome the licence needed to display it on the platform. Linked third-party reviews (such as Google or Trustpilot) remain governed by those platforms.
Qome Plus is an optional paid plan for homeowners. It renews automatically on the stated cycle unless cancelled before renewal; the price is shown at sign-up and at renewal. Before each renewal we'll remind you, including the price and how to cancel. If we change the subscription price, we'll give you advance notice before the new price takes effect, and you can cancel before it applies. As a consumer you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013: cancel within 14 days of purchase for a refund, less a proportionate charge if you asked the service to start straight away. After that, cancelling stops the next renewal and your paid-for time runs to the end of the current period, but the subscription is otherwise non-refundable. Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.
You agree not to: scrape or bulk-extract Qome data; misrepresent a business or qualification; misuse another person's contact details; attempt to breach security; or use Qome for anything unlawful. You are responsible for keeping your login details secure and for activity that happens under your account; you may let someone manage your account on your behalf, but you remain responsible for its use. We may suspend or close accounts that break these terms, with notice where reasonable.
We work to keep Qome available and accurate, but a platform of this kind is provided "as is": we cannot promise it will be uninterrupted or error-free, and guide prices in particular change as data improves. We may update features, these terms, and policies; material changes will be notified, and continued use after notice means acceptance.
Nothing in these terms excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence, or your statutory consumer rights. Subject to that: Qome is not liable for the acts, omissions or workmanship of any tradesperson, for agreements made between users, or for losses that were not a foreseeable result of our breaking these terms. For paid accounts, our total liability in any 12-month period is limited to the subscription fees you paid in that period.
These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales (consumers in Scotland or Northern Ireland may also use their local courts). If any clause is found invalid, the rest stand. Contact: support@qome.co.uk.